AkzoNobel chooses the Openclaims platform for its damage processes
Amsterdam, august 18, 2020. AkzoNobel, global paint supplier for the automotive industry, chose the Openclaims platform to develop and offer a new service to its Acoat Selected partners. This service, ‘the Digital Intake’, offers a fully digital process for accepting and handling car damages for all body shops that are customer of AkzoNobel.
Time savings of at least 15 minutes
Normally, a customer has to visit a body shop for the inspection of the damage to their vehicle. As the Openclaims SaaS (Software-as-a-Service) platform facilitates a fully digital intake process, this is a thing of the past. Customers can now report their damage from the comfort of their home. In addition to benefits for the customer, this also offers advantages for the body shops affiliated with AkzoNobel, as they are no longer disturbed in their daily activities and receive all damage reports in a structured and uniform way in their own environment on the Openclaims platform. From this environment, the body shop can automatically arrange all communication and other agreements with the customer regarding the damage report. This saves time significantly and reduces the administrative burden.
No more double manual actions thanks to smart integrations
Because the Openclaims platform is integrated with back-office systems such as Delta / W, iBoss and Carbeat, double work is a thing of the past. Damages reported online by customers can easily be exported to these systems and can be scheduled immediately. “Double manual work – and the mistakes that come with it! – are therefore a thing of the past”. says Sander Knip, Country Cluster Manager Vehicle Refinishes at AkzoNobel. “And another important plus point: the Digital Intake can also be used as an extra service towards partners of these bodyshops, such as dealerships or intermediaries.”
Modern solutions for modern challenges
The Digital Intake, as AkzoNobel positions the developed process, has been developed on the Openclaims SaaS platform, which is used by body shops, insurers and leasing companies, among others. “We have long seen a need for smarter, digital, damage repair solutions,” explains Martine Dietvorst, Head of Operations at Openclaims. “The corona crisis emphasizes this need and has made it even more obvious”. Due to the flexibility and broad possibilities on the Openclaims platform, the development of a digital intake for AkzoNobel was done in no time.
“The Openclaims SaaS platform provides the perfect basis for the Digital Intake. We are pleased to be working with this young, flexible company that has a broad knowledge of the repair market. This way we can quickly offer a product that matches the demand from current and new users. ” According to Sander Knip from AkzoNobel.