Offer your customers an efficient and uniform process for repair at their own auto-repair shop and save on process-, expertise and repair costs.
Full-coverage insurance | Not steered, customer chooses own repair shop
Customer-oriented process with short lead times
Savings on process costs through efficient and uniform settlements
Complete control over out-of-pocket costs for repair and expertise
Perfect insights on case and portfolio level
The 4 building blocks of Expertise Manager
- Customer journey: A consumer centric customer journey for your customers when they choose their own bodyshop.
- Expertise method: Connect damages immediatly with the right level of expertise needed.
- Repair network: Your customer or the counter party uses the bodyshop of their choosing.
- Data insights: Complete control over the full process with visual data-insights for both managers and teams.
How does Expertise Manager work?
Place a link in your existing customer communication
No complicated technical implementation needed, get started within a week. Simply place a link in your existing customer communication and we’ll take care of the rest.
Customers, counterparties or bodyshops can easily report a damage
In just a few simple steps customers, counterparties and bodyshops can report a damage digitally. Focus on ease and convenience.
Connect damages first time right with the correct level of expertise
Based on your expertise settings all damages are connected to the right level of expertise (STP, desk expertise, shadow expertise or tele expertise, expert on location).
If needed, Openclaims performs a shadow calculation to lower the expertise and repair costs
Should the case require a shadow calculation, then Openclaims can perform this including a shadow negotiation with the bodyshop to directly lower the repair costs and saving on expertise costs.
Insights on a case and portfolio level
With the visual data insights, you maintain control over the process. Your claims team has control over every active consumer case and is provided with valuable data insights.