Increasing vehicle complexity, developing customer expectations and a constant need for cost efficiency. Body repair in the commercial fleet industry comes with multiple challenges and we are here to help.
By digitalizing your body repair processes, we help you to be in full control of repair quality, costs and customer satisfaction. Read all about the benefits of our Smart Steering Engine and Smart Process Builder for your industry below.
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Vehicles are increasingly equipped with technology such as ADAS systems and manufactured with high end, complex materials. This makes qualitative repair a greater challenge than ever. Is your body shop network equipped to handle this? Now is the time to secure repair quality and utilize the strengths of your body shop partners.
How do you interpret and give meaning to customer expectations that are constantly developing (as a result of experiences in other industries like e-commerce)? The ‘repair journey’ is essential in the relationship between you and your customer. The moment to prove yourself and prevent churn.
The motor insurance market is under constant price pressure. Securing optimal repair and process costs are therefore essential. Organizing seamless workflows and steering your claims to the most efficient body shop partner is key to becoming the cost leader in your market.
How does Openclaims solve these challenges?
Smart Steering Engine for the commercial fleet industry
The Smart Steering Engine allows you to capture all relevant repair data and make realtime, data driven decisions on the handling and steering of your damages.
Secure optimal repair quality
Implement a compliance based steering method securing a proven fit between body shop partner capabilities and the damages they repair
Distinguish between complex and regular damages and adjust steering and processes accordingly
Steer claims to the most efficient, qualified body shop partner
Lower handling costs for repairs inside your contracted network
Optimize customer experience
Offer your clients an intuitive, branded FNOL to start up the repair process
Give your corporate stakeholders full insight in the status of damages
Smart Process Builder for the commercial fleet industry
The Smart Process Builder allows you to create digital repair workflows that fit with your needs and situation. Based on these workflows, customer contact moments are integrated, creating a fully branded, digital customer experience.