The Openclaims body repair management platform

for the insurance industry

Market challenges

Increasing vehicle complexity, developing customer expectations and a constant need for cost efficiency. Body repair in the insurance industry comes with numerous challenges and we are here to help.

How does Openclaims solve these?

By digitalizing your body repair processes, we help you to be in full control of repair quality, costs and customer satisfaction. Read all about the benefits of our Smart Steering Engine and Smart Process Builder for your industry below. 

Curious about the opportunities?

Leave a message or request a demo. We’d love to show you in practice how we can help.

Market challenges

Increasing vehicle complexity

Vehicles are increasingly equipped with technology such as ADAS systems and manufactured with high end, complex materials. This makes qualitative repair a greater challenge than ever. Is your body shop network equipped to handle this? Now is the time to secure repair quality and utilize the strengths of your body shop partners.

Developing customer expectations

How do you interpret and give meaning to customer expectations that are constantly developing (as a result of experiences in other industries like e-commerce)? The ‘repair journey’ is essential in the relationship between you and your customer. The moment to prove yourself and prevent churn.

Constant need for cost efficiency

The motor insurance market is under constant price pressure. Securing optimal repair and process costs are therefore essential. Organizing seamless workflows and steering your claims to the most efficient body shop partner is key to becoming the cost leader in your market.

Interested in what the Openclaims platform can do for your organization? Book a demo!

How does Openclaims solve these challenges? 

Smart Steering Engine for the insurance industry

The Smart Steering Engine allows you to capture all relevant repair data and make realtime, data driven decisions on the handling and steering of the damage. 

Safe repair
Secure optimal repair quality
Implement a compliance based steering method securing a proven fit between body shop partner capabilities and the damages they repair
Distinguish between complex and regular damages and adjust steering and processes accordingly
Lower costs
Steer claims to the most efficient, qualified body shop partner
Lower handling costs for repairs inside your contracted network
Optimize customer experience
Offer your clients an intuitive, branded FNOL to start up the repair process
Give your corporate stakeholders full insight in the status of damages

Smart Process Builder for the insurance industry

The Smart Process Builder allows you to create digital repair workflows that fit with your needs and situation. Based on these workflows, customer contact moments are integrated, creating a fully branded, digital customer experience. 

Lower costs
Save process costs by creating digital end-to-end processes for handling your damages
Continuously optimize processes based on data insights
Manage body shop partners and third parties creating and monitoring SLA’s
Digitalize every aspect of the repair process such as quote approval, billing and NPS measurement
Optimize customer experience
Increase your NPS by offering your clients an end-to-end digital experience
Create brand presence throughout the complete repair journey
Optimize communication using data and customer feedback

Curious about how the Openclaims platform could impact your business?

Get in touch

Do you have a question about the functionality of the Openclaims Repair Management platform? Or do you want more information about platform specific functionality? Contact us through by filling in the form on the right.

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