The leasing industry is rapidly changing. This page shows you which challenges our customers face. And how we help them overcome these challenges.
How does Openclaims solve these?
The Repair Management platform is fully configurable to meet the specific demands and way-of-working of a leasing company. Read below how our software can contribute to reaching your own goals.
Curious about the opportunities?
Leave a message or request a demo. We’d love to show you in practice how we can help.
How do you interpret and give meaning to customer expectations that are constantly growing (as a result of experiences in other industries like e-commerce)? The ‘damage moment’ is essential in the relationship between a leasing company and a customer. The moment to prove yourself!
Is it the best decision to actually repair a damage? Or does the leasing contract end shortly after? Which body shop is equipped best and will therefore repair the damage in the most efficient way?
Which body shop is right for a certain damage? Modern vehicles are getting more and more complex and are therefore more difficult to repair. This leads to a growing need for leasing companies to have the right body shop repair a damage.
The starting point of a full track-and-trace process for both customer and leasing company. The Smart intake is a complete online reporting flow, focused on collecting all relevant information to steer the damage intelligently and realtime. All done from the look-and-feel of the leasing company, of course.
Does a damage need to be repaired, and if so, which body shop is best-suited? Our intelligent distribution module connects the best-suited body shop to a customer, real time. Based on brand, location, damage, performance, planning, customer input and your own knowledge-based rules you automatically decide what’s best for each individual damage.
Journey & Process
Leg de gewenste customer journey en het herstelproces vast in één workflow. Captures the desired customer journey and repair process in a single work flow. This work flow enables a uniform, anchored way of working (both online and offline) for all stakeholders in the repair process. A uniform process is the basis of reports about, and optimization of, processes, customer satisfaction and cost reduction.
All information about active and closed cases in one single place. This means damage handlers and body shops have immediate access to the information they need. This allows body shops to order parts, or damage handlers to know the current status of a case.
Our extensive dashboarding functionality enables you to manage your process and network in a data-driven way on cost, throughput time and customer satisfaction. Immediate insight into the current financial and process data (SLA’s). Easily connect customer satisfaction to process KPI’s and amend processes where needed.