The ultimate repair process: easy, fast and consistent from start to end

Deliver a great customer experience, reduce costs and ensure the highest quality in repair

Place a link in your existing customer communication channel

No technically complicated implementation: simply place a link in your customer communication (e.g. emails, customer log-in pages) to refer your customers to the Openclaims platform and maximize the steering percentage of repair cases.

Customers easily report their damage online

Customers are invited to upload photo’s on the platform and write a short description of their damage. This information is used by the body shop for a preliminary assessment to enable swift and efficient planning of the repair.

Personal vehicle pick-up and intake on customer’s location

The vehicle is picked up at the customer’s location. A personal intake by the VIP repair service ensures maximum attention and care for both customer and vehicle.

VIP repair service brand supports your branding in communication

To create a consistent and clear process for customers, the insurer’s and lease company’s brand can be used in all customer communication, supported by the VIP repair service branding.

Repair takes place in large scale repair hubs

A network of large scale repair hubs forms the basis for the best quality of repair and the lowest repair costs through a high level of specialization and brand certification. Either partner with the Openclaims repair hubs or use your own large scale repair network.

Body shops are facilitated with a standardized customer focused process

No technically complicated implementation: simply place a link in your customer communication (e.g. emails, customer log-in pages) to refer your customers to the Openclaims platform and maximize the steering percentage of repair cases.

Track-and-trace keeps customers informed at all times

Customers receive proactive status updates and are able to track their personal repair process at any time. This reduces unnecessary contact moments which lowers process costs and increases customer satisfaction.

Maximum aftercare with vehicle delivery and personal outtake

Upon finishing the repair, customers choose where and when their vehicle is delivered. A personal outtake completes the great customer experience and reduces unnecessary contact moments afterwards.

Customers review the process and the repair

Get instant feedback on the repair process and use this data for continuous improvement.

Why Openclaims works

Create a win win win for all stakeholders

Secure platform to handle full repair process

Maximize steering percentage

Seamless operation with claims management processes

Trusted by leading companies

Trusted by leading companies